Privacy Policy

Personal Information We Collect

1. Device Information

When you visit the Site, we automatically collect certain information about your device, including web browser type, IP address, time zone, and cookies installed on your device. As you browse, we also collect the web pages or products you view, the websites or search terms that referred you, and how you interact with the Site (e.g., clicks, scrolls, time spent). This data is referred to as "Device Information."

We collect Device Information using:

• Cookies – Small data files stored on your device. Learn more or disable cookies at allaboutcookies.org.
• Log files – Record events such as page views and errors, along with IP address and browser details.
• Web beacons / pixels / tags – Electronic tools used to track browsing behavior and marketing performance.

2. Order Information

When you make a purchase or attempt to do so, we collect your name, billing and shipping address, payment information necessary to process your payment (handled securely by trusted third-party processors such as Stripe or PayPal), email address, and phone number.

Please note that we do not store or have access to your full payment card details. All payment transactions are securely processed by third-party providers who comply with applicable data security standards, including PCI DSS. Together, Device Information and Order Information are referred to as "Personal Information."

How We Use Your Personal Information

We use your Personal Information to:

• Process and fulfill orders
• Communicate with you about your order or account
• Screen for fraud and security risks
• Provide customer support
• Send updates, promotions, or product recommendations (if you opt in)

We use Device Information specifically to:

• Optimize and improve our Site performance
• Generate analytics on browsing behavior
• Measure the effectiveness of marketing and advertising
• Retarget ads based on your interactions with the Site

Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers to help us operate our business and website effectively. This includes:

• Google Analytics – To understand how users interact with the Site (Google Privacy Policy; opt out via Google Analytics Opt-Out).
• Meta / Facebook Ads – For marketing and retargeting (Facebook Privacy Policy).

We may also share information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide relevant advertisements via Google Ads, Meta (Facebook and Instagram) Ads, and email campaigns (if you subscribed). To opt out of targeted advertising:

• Facebook: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
• Bing: bingads.microsoft.com

You can also visit the Digital Advertising Alliance Opt-Out Portal to manage preferences across multiple platforms.

Do Not Track

Please note, we do not alter our data collection practices in response to "Do Not Track" signals from browsers.

Your Rights

As a user, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent for certain types of data processing
• Object to direct marketing

To exercise these rights, please contact us using the details below. We will respond in accordance with applicable UAE data protection laws.

Data Retention

We retain your Order Information for our records unless you request deletion. This helps with accounting, order history, and customer service.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or service providers. Updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Email: info@1004gourmet.com